FAQs

Welcome to the Robiy Frequently Asked Questions (FAQ) page. We're here to provide clear and helpful information for our customers throughout the United States. If you need additional assistance, please contact us through our Contact page or email our support team.

Question #1: What products do you sell?

Answer: At Robiy, we specialize in premium-quality Hand Bags, Shoulder Bags, Satchel Bags, and Bucket Bags designed for everyday use, work, travel, and special occasions.

Question #2: How long will my order take to arrive?

Answer: Here is our estimated delivery timeline:

Order Cut-off Time: 5:00 PM Eastern Time (ET)
Processing Time: 1–2 Business Days
Shipping Time: 3–5 Business Days
Estimated Delivery: 4–7 Business Days

Question #3: Do I have to pay for shipping, and which carriers do you use?

Answer: We offer Free Shipping throughout the United States. Orders are shipped using trusted carriers such as DHL and FedEx.

Question #4: Do you provide order tracking?

Answer: Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Question #5: What should I do if I need to return an item?

Answer: We accept returns for both defective and non-defective products within 30 days of delivery. Customers are responsible for return shipping costs unless otherwise stated in our Return Policy.

Question #6: Where is Robiy located?

Answer: Robiy proudly serves customers throughout the United States.

Business Address:
36 Cortland St, Homer, NY 13077, United States

Question #7: Can I modify or cancel my order after placing it?

Answer: Yes. You may request an order cancellation or modification within 24 hours of placing your order. Please contact our support team as soon as possible.

Question #8: When will I receive my refund?

Answer: Once we receive and inspect your returned item, approved refunds are processed within 7 business days to your original payment method.

Question #9: Are there any restocking fees?

Answer: No. We do not charge any restocking fees. Our restocking fee is $0.

Question #10: How can I exchange a product?

Answer: We accept product exchanges. Please contact our customer support team to begin the exchange process.

Question #11: What payment methods do you accept?

Answer: We securely process payments through Shopify Payments. All transactions on our website are processed in United States Dollar (USD $).

Question #12: How can I reach customer support?

Answer: You can contact us using the information below:

Email: support@robiy.shop
Phone: +1 (832) 872-9177

Our customer support team responds to all inquiries within 24 hours during business days.

Need More Help?

If you have any additional questions, we're always happy to help.

Welcome to Robiy Customer Support. We provide assistance with order inquiries, product information, shipping updates, returns, exchanges, and general customer support. To help us serve you more efficiently, please include your order number and the email address used during checkout whenever you contact us.

Business Information

Business Information
Business Name: Robiy
Phone Number: +1 (832) 872-9177
Email Address: support@robiy.shop
Physical Address: 36 Cortland St, Homer, NY 13077, United States
Business Days: Monday to Friday
Support Hours: 9:00 AM – 5:00 PM (ET)
Time Zone: Eastern Time (ET) (America/New_York)
Response Time: We are committed to responding to all customer inquiries within 24 hours.