Terms of service

OVERVIEW

Welcome to Robiy. This website is operated by Robiy. Throughout the site, the terms "we," "us," and "our" refer to Robiy. We provide this website, including all information, tools, and services available through it, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing Hand Bags, Shoulder Bags, Satchel Bags, or Bucket Bags from us, you engage in our Service and agree to be bound by the following Terms of Service ("Terms", "Terms of Service"), including any additional terms, conditions, and policies referenced herein.

These Terms of Service apply to all users of the website, including without limitation browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree with all of the terms and conditions contained in this agreement, you may not access the website or use any of our services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable local, state, federal, or international laws while using our website or services. Any violation of these Terms may result in the immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted across various networks. Credit card and payment information is always encrypted during transmission using secure industry-standard technology.

SECTION 3 – ACCURACY OF INFORMATION

We make every effort to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all information is complete, current, or free from errors. The content on this website is provided for general informational purposes and should not be relied upon as the sole basis for making purchasing decisions.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without prior notice. All prices displayed on our website are listed and processed in United States Dollar (USD $). We reserve the right to modify, suspend, or discontinue any part of our services or product offerings at any time without prior notice.

SECTION 5 – PRODUCTS OR SERVICES

Certain products, including our collections of Hand Bags, Shoulder Bags, Satchel Bags, and Bucket Bags, may be available exclusively through our online store. All products are subject to our 30-Day Return Policy. We accept returns for both defective and non-defective products. We also accept product exchanges. Customers are responsible for return shipping costs. We do not charge any restocking fees ($0 Restocking Fee).

SECTION 6 – SHIPPING AND DELIVERY RESPONSIBILITY

We are committed to delivering your order safely and efficiently. We provide Free Shipping on all eligible orders delivered within the United States. Orders are shipped through trusted carriers such as DHL and FedEx, and every shipment includes a tracking number so you can monitor your package throughout the delivery process.

SECTION 7 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We process payments securely via the Shopify Payments Gateway, which includes Payment Cards (Visa, Mastercard, American Express (AMEX), Discover, Diners Club) and Shopify payment Wallets (Shop Pay, Google Pay, Apple Pay). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. Your use of any optional third-party tools is entirely at your own risk and discretion.

SECTION 9 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites.

SECTION 10 – USER COMMENTS AND FEEDBACK

If you voluntarily submit ideas, feedback, suggestions, reviews, or other materials to us, you agree that we may use, edit, reproduce, publish, and distribute such content without restriction or compensation.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information. We reserve the right to correct such errors and update information at any time without prior notice.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose, to submit false or misleading information, or to infringe upon the intellectual property rights of others.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our website or services will always operate without interruption or be completely error-free. To the maximum extent permitted by law, Robiy shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold Robiy, its employees, affiliates, partners, and service providers harmless from any claim, liability, or demand resulting from your violation of these Terms of Service.

SECTION 16 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

SECTION 17 – TERMINATION

These Terms of Service remain effective unless terminated by either you or us. Any obligations or liabilities incurred before termination shall survive the termination of this agreement.

SECTION 18 – GOVERNING LAW

These Terms of Service and any agreements related to our services shall be governed by and interpreted in accordance with the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to modify or update these Terms of Service at any time. Any changes will become effective immediately upon being posted on this page. We encourage customers to review this page periodically for updates.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to our customer support team using the information below.

Business Information

• Business Name: ROBIY
  
• Phone Number: +1 (832) 872-9177
  
• Email Address: support@robiy.shop
  
• Business Address: 36 Cortland St, Homer, NY 13077, United States
  
• Business Days: Monday – Friday
  
• Support Hours: 9:00 AM – 5:00 PM (ET)
  
• Response Time: We respond to all inquiries within 24 business hours.