Cart

Your cart is empty

Refund policy

Refund & Return Policy (USA)

At Robiy, we take pride in the quality of our Hand Bags, Shoulder Bags, Satchel Bags, and Bucket Bags. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we provide a clear and transparent return and refund process.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

  • Returns: Yes, we accept returns for defective and non-defective products.
  • Exchanges: Yes, we accept exchanges.
  • Return Window: 30 Days.


2. Eligibility and Product Condition

To ensure a successful return, your item must meet the following conditions:

  • Product Condition: We only accept returns for new, unused products.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Packaging: The product must be returned in its original packaging with all tags, accessories, and protective materials included.

3. Return Shipping Costs

We believe in transparency regarding shipping responsibilities:

  • Customer Responsibility: For all returns (including change of mind or incorrect style/color), the customer is responsible for arranging the return label and paying all return shipping costs. Original shipping charges, if any, are non-refundable.
  • Return Label: Customer's responsibility.

4. Restocking Fees

To provide the best shopping experience, we do not penalize our customers for returns.

  • No Fees: We do NOT charge any restocking fees on returned items.
  • Restocking Fee: $0 Restocking Fee.

5. How to Start a Return

To initiate a return, please follow these simple steps:

  • Contact Us: Email us at support@robiy.shop with your Order Number and the reason for the return.
  • Receive Instructions: Our support team will review your request and respond within 24 hours with detailed return instructions.
  • Ship the Item: Carefully package the item and ship it to our official return address:
    36 Cortland St, Homer, NY 13077, United States
  • Return Method: By mail.


6. Refunds and Processing Time

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be issued to your original payment method.
  • Timeline: Refunds are processed within 7 Business Days after approval. Depending on your financial institution, it may take additional time for the refund to appear in your account.
  • Refund Processing Time: 7 Business Days.
  • Currency That Applies to This Policy: United States Dollar (USD $).


7. Order Cancellations

We understand that plans can change. You may request an order cancellation within our allowed cancellation window.

Cancellation Window: 24 Hours.

8. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

Business Information

Free U.S. Shipping

Orders are shipped within the United States with tracking through DHL or FedEx.

30-Day Returns

We offer a clear 30-day return window for defective and non-defective bags.

Customer Support

Contact Robiy by email or phone for order help and product questions.

SECURE PAYMENTS

Shop with confidence using trusted and secure payment methods for a safe and seamless checkout experience.