Payment Policy
At Robiy, we are committed to providing a secure, simple, and transparent payment experience for every customer purchasing our premium handbags and fashion accessories. This Payment Policy explains how we process payments and protect your financial information while ensuring a safe shopping experience.
1. Accepted Payment Methods
We securely process all transactions through the Shopify Payments gateway. You can complete your purchase using the following payment methods:
Payment Cards
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Digital Wallets
- Shop Pay
- Google Pay
- Apple Pay
Your payment will be charged immediately after you successfully place your order on our website.
2. Security and Data Protection
Your security is our priority. Our store is powered by Shopify, which complies with PCI DSS (Payment Card Industry Data Security Standard) requirements.
All payment information is protected using SSL (Secure Socket Layer) encryption during transmission. We do not store, access, or have visibility into your complete credit card numbers, banking information, or payment credentials.
3. Payment Currency
All prices displayed on our website and during checkout are charged exclusively in United States Dollar (USD $).
4. Order Processing and Charges
Payment is captured immediately at the time of order placement. Once checkout is successfully completed, the full order amount is charged, and an order confirmation email is sent to you. Your order will be processed only after successful payment confirmation.
5. Accuracy of Billing Information
Please ensure your billing information matches the details held by your payment provider. Orders flagged by automated fraud prevention systems may be delayed or cancelled for security reasons to protect cardholders.
6. Cancellations and Refunds
If you wish to cancel an order, you must contact us within our 24 Hours cancellation window. Once an order has been processed for shipping, it can no longer be cancelled. Approved refunds are processed back to your original payment method within our 7 Business Days refund process time.
7. Business Information
If you have any questions regarding payments, billing, or charges, please contact our customer support team.
- Business Information
- Business Name: Robiy
- Phone Number: +1 (832) 872-9177
- Email Address: support@robiy.shop
- Physical Address: 36 Cortland St, Homer, NY 13077, United States
- Business Days: Monday to Friday
- Support Hours: 9:00 AM – 5:00 PM (ET)
- Time Zone: Eastern Time (ET) (America/New_York)
- Response Time: We are committed to responding to all customer inquiries within 24 hours.